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Terms & Conditions

Terms & Conditions

  • All orders are shipped with an invoice. Your invoice will contain your order details and the amount which needs to be paid within 30 days of receipt.  
  • Turtools will suspend credit to customers with invoices that are 60 days past date of invoice.
  • Credit limits will be evaluated based on payment history.
  • Initial orders may require payment at time of order until credit is established
  • Turtools reserves the right to deny credit.  


At Turtools, your satisfaction in our products is always guaranteed. We take great pride in our reputation for quality and excellent value.  We know it's sometimes necessary to exchange or return an item so we make it easy. Simply follow these steps:

  • Call or email our customer service department at 604-328-5898 or service@turtools.com
  • Let us know the reason for your return and what you would like us to do. Do you want us to exchange the item, or issue a refund or other?
  • Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose your note detailing the reason for the return.
  • Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have questions. Customers are responsible for the return shipping unless it was our error.


Ship all tool returns to:

104-6741 Cariboo Road
Burnaby, BC.
V3N 4A3

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Turtools reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders are subject to review and acceptance by Turtools.  As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

Privacy Policy

We respect your privacy. That's why we will not disclose, rent or sell your email address or other contact information to any other company. We collect this information in order to be able to process your order and to offer you special deals and product updates.  All information about you will be maintained with strict confidence. Should you ever wish to be removed from an email list with Turtools, we will process your request immediately.

Security Policy

We take the security of your information very seriously. Our e-commerce system uses the latest SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. This ensures that your credit card information remains totally secure. It's about as secure as using your local bank machine.



Prices are subject to change without notice.


Copyright 2021 Turtools. All Rights Reserved.
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